How to fix MirrorLink on Samsung with Android 9

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How to fix MirrorLink on Samsung with Android 9

Some users reported that after updating their Samsung phone to Android 9, MirrorLink has stopped working for them. Samsung officially answered that it’s not a problem on their side. Well, dear Samsung, it is and we’ve found a solution for our users because we care about them.

If you can’t see certified apps after updating your Samsung phone to Android 9 and just see black empty screen like on the photo below (may be a bit different on your car), you have to clear cache for Samsung’s MirrorLink server, restart your phone and reinstall certified apps.

Open your phone’s Settings and find Apps.

Tap three dots in the top right corner and then tap Show system apps.

Now, find Samsung MirrorLink 1.1 and tap it.

Find Storage and tap it.


You need to restart your phone at this moment and then delete and install again all certified apps (such as RockScout, etc.).

And you are done. MirrorLink is fixed on your phone again.

You can let Samsung know that this issue is definitely a problem of their update process or their Samsung MirrorLink app. Maybe, if they receive a lot of feedback, they acknowledge the problem and fix it.


13 Responses

  1. Mariusz says:

    To run mirrorlink on my car is and was no a problem. ( Galaxy Note 9 with Android 9 plus VW passat B8 2015 ). To run Netflix properly is a big problrm. It means I can start Netflix but the problem is in missing video. Ton is there and bild not. I tried to install many versions of Netflix. Every time the some result – missing video. To solve that proble will be great. Thx in advice.

  2. Christopher Gerken says:

    I have a 2016 Subaru legacy, if I delete the data in my Samsung galaxy s9+ mirrorlink 1.1 and delete (car mode). I then restart my phone, and Mirrorlink will show up and I can select it. but it states I need to download card mode to proceed (in my personal font from my phone). once car mode is downloaded Mirrorlink wont even light up. it stays grayed out.

    any help would be greatly appreciated, thanks.


    • Scott Shankle says:

      I have a 2016 Subaru Legacy as well and have the same problem. Thanks in advance for any help, you guys are are the best!

      • Brad says:

        I have the same issue in my 2018 WRX STi. I can go into Mirrorlink and use the menus but all I see is the CarModeStub and on my phone it prompts me to download. Then it doesn’t work. I have used RockScout in the past and have it installed but my S10 won’t use it for Mirrorlink.

  3. fanch13 says:

    Mandy thanks for your help

  4. Russell says:

    I have the same issue with car mode on my samsung s9 note and car mode
    If I delete car mode I can see the mirror link on my car display but as soon as car mode is re installed everything stays dark and will not work

    Subaru outback 2016

  5. Serhii says:

    I contacted Mirrorlink expert via e-mail and got a full guide to resolve the problem on Subaru Outback 2016 (using Samsung Galaxy S9).
    Few things to have it fully working on Subaru:
    1) Be sure that your car HU Mirrorlink is updated from 1.0 to 1.1 (you can ask Subaru dealer to do it, it’s 30 minutes procedure)
    2) Install Audioteka certified app from Google Play (RockScout doesnt work on Subaru)
    3) UNINSTALL Samsung CarMode app. It blocks connecting. I dont know why, but Mirrorlink is greyed on HU if carmode is installed.
    4) Clear all caches of Mirrorlink app.
    5) Configure floating apps for your own needs (enable “Subaru mode” and configure launcher)
    6) Connect and enjoy!

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